Careers

Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Support & Training representative. We are looking for a customer focused individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications, answering queries on functionality and technical issues and offering advice to solve them.

You will answer queries on functionality and technical issues and offer advice to solve them.

A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.

Duties and Responsibilities include, but are not limited to:

• Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers utilizing internal resources.
• Walk the customer through the problem-solving process.
• Record events and problems and their resolution in customer logs.
• Follow-up and update customer status and information.
• Direct unresolved issues to the next level of support personnel.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Work in coordination with other departments within the company.
• Provide accurate information on products or services.

Job Requirements:

• Proven experience as a software help desk specialist and/or in another customer support role.
• Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented and cool-tempered.
• Proficiency in English.
• Excellent oral and written communication skills.
• Possess organizational and time management skills and demonstrate a solid work ethic.
• Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
• Shift hours are 10:00 a.m. – 7:00 p.m. M-F.

Ortho2, LLC. is the industry leader in Orthodontic practice management software, providing innovative solutions that enable our clients to run their practices more efficiently and effectively. As a key player in our team, the Software Development Manager will be instrumental in driving our technological and product advancements. We are looking for an experienced, passionate individual to join us in this crucial role.

At Ortho2, LLC., we believe that happy employees are the key to a successful business. We strive to create a laid-back atmosphere where everyone can thrive and make a real impact. As a Software Development Manager, you will have the opportunity to own your processes, make impactful decisions, and directly contribute to the company's success.

Responsibilities:

• Directly supervise the development team and delegate responsibilities accordingly
• Hire new developers and focus on the professional development of the team
• Establish and enforce development standards
• Contribute to project planning and ensure projects are timely, meet quality standards and business objectives
• Develop and continually refine strategies for developing scalable software products and services
• Communicate with executives and stakeholders regarding project planning and business objectives

We are looking for someone who has:

• Strong communication, leadership, and problem-solving skills
• A minimum of 5 years of direct engineering experience
• A minimum of 2 years of prior management experience
• Deep understanding of engineering practices and patterns covering the entire development life cycle

Bonus consideration will be given to candidates who:

• Prior experience with .Net 6/8
• Obtained a post-graduate degree or certifications relating to architecture or leadership
• Direct experience building large scale SaaS applications

This position offers a flexible work arrangement, allowing you to work remotely or from our office in Ames, IA. If you are passionate about technology and want to work in a dynamic, innovative company where you can make a difference, we want to hear from you. Apply now and let's chat!