Natalie Beaton: Understanding and Maximizing the Work Being Done by Treatment (Phase) and Status
Monday, February 10, 2020 7:30 PM - 8:30 PM CST (Register here)
Having a clear understanding of how the treatment (phase) and status system can impact your reporting accuracy is critical. Natalie will share many examples of how she has seen these two tables set up for clarity and accuracy. She will also demonstrate the many ways subgrouping reports by status can make certain reports more meaningful. Finally, she will give a step-by-step process for reviewing your charts and updating these two fields if they were never set up in a way that is beneficial to your practice. Natalie will make her chart worksheet available to anyone who would like a copy.
Todd Blankenbecler: Integrating EasyRx with Lab Prescription, Digital Workflow, and 3D Printing
Monday, February 24, 2020 7:30 PM - 8:30 PM CST (Register here)
Todd Blankenbecler, President of EasyRx, will review current digital trends in orthodontics including intra-oral scanning, 3D printing, and in-office manufacturing opportunities like clear aligners. Todd will also review EasyRx and EasyRx 3D and how they integrate with the current digital migration in the industry. EasyRx is a lab prescription, digital workflow, and 3D software platform for orthodontic practices and labs.
Natalie Beaton: Expanding Your use of Customized Diagnostic Findings to Simplify and Automate Critical Communications
Monday, March 9, 2020 7:30 PM - 8:30 PM CST (Register here)
With more than thirty years of experience helping offices customize and expand their practice specific diagnostic findings, Natalie will share many pearls in setting up and organizing your diagnostic findings to maximize your ability to get detailed and patient-specific notes and minimize the work involved in doing so. Additions to the available selections throughout your findings will provide you or your staff with the ability to take quick, detailed clinical notes. This provides the option of critical "in-office" information that won't be merged into documents but will be available for your reference. Then, merge the appropriate findings into personalized diagnostic letters to dental professionals and informative user friendly letters to your orthodontic families not only at the start of treatment but also throughout their orthodontic care.
In addition to sharing a comprehensive look at the ways diagnostic findings can be used, Natalie will share some of the many ways you can set up your merge documents to automatically "know" how to customize the letters for each individual situation. Expand your use of fields and logic to create dynamic letters in minutes.
Eric Romingquet: Learn How to Record Increased Starts Year Over Year!
Monday, March 23, 2020 7:30 PM - 8:30 PM CST (Register here)
Measuring and managing pending exams is providing practices with increased starts year over year! The key is the follow up process. Successful practices are committed to following up with 100% of their pending exams, 100% of the time. This webinar will review how following up with pending exams will increase your starts.
Amy Demas: Phone Measurements: What Can It Tell Us
Monday, March 30, 2020 7:30 PM - 8:30 PM CST (Register here)
In this webinar, we will discuss what the combination of phone recordings and call data points can tell us. Do you know at what percentage of your calls over 10 minutes tend to lead to a breakdown in customer service? And what about the number of abandoned calls or how long your calls are going on hold?
No phone provider has all the data points we would love, but we can learn from those instances where we have data points AND can listen to callers. It can help you determine when (or if) you are over or understaffed.
Finally, if you love data points, join us to see the backend of several phone providers’ options for data points. If you are considering your options, consider this session.
Natalie Beaton: Managing Supervised Retention by Keeping it Simple
Monday, April 6, 2020 7:30 PM - 8:30 PM CST (Register here)
Several things can happen during the supervised or active retention phase of treatment that can cause the patient to fall between the cracks. Some retention patients become unresponsive to requests to schedule follow up appointments. In addition, many retention protocols have no clear end in sight for both the regularly scheduled retention patient and the non-responsive retention patient, and this can make the list very bulky and difficult to manage.
Natalie has developed a simple protocol that keeps retention patients following the required schedule of appointments throughout the active phase of retention. Natalie also has a chronological set of communications that encourage scheduling but also acknowledges when the office will be discontinuing attempts to schedule the needed appointment. She will also share her Retention Agreement Contract and the follow up letters she recommends.