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Careers

Ortho2 is the leading provider of practice management, imaging, and communication software to orthodontic professionals.

Open positions: Software Help Desk Specialist, Senior Software Engineer

Careers

Senior Software Engineer

Ortho2, a leading provider of cloud-based, orthodontic practice management software, is looking for a forward thinking, self-starter to join our product development team in Ames, Iowa. The right candidate will enjoy mentoring a team of developers, creating cutting-edge solutions, collaborating to find meaningful updates, and be passionate about learning and evolving our development processes and coding standards.

Job Responsibilites:

  • • Mentor a team of software developers, review code and designs to help foster a culture of communication and engagement.
  • • Architect and develop solutions to challenging problems.
  • • Stay on the leading edge of technology developments.
  • • Collaborate with team members and customers to design new features and improve existing products.
  • • Contribute to evolving our development processes and coding standards.

Job Requirements:

  • • Bachelor’s Degree in Computer Science or related field and/or equivalent combination of education and experience.
  • • 5-7 years of relevant work experience.

Required Experience:

  • • SPA or PWA experience using a component-based framework. (Angular, React, Blazor, etc.)
  • • In-depth knowledge of relational (MSSQL, MySql) and NoSql databases (MongoDb).
  • • Knowledge of object-oriented design principles and extensive experience with at least one language. (C#, Dart, Typescript, etc.)
  • • Strong background in multiple levels of testing. (unit, system, regression, load, etc.)

Preferred Experience With:

  • • Cloud computing experience with AWS/GCP/Azure.
  • • Docker or other container systems and Kubernetes or other orchestration systems.
  • • Knowledge of Microservices and associated best practices.
  • • In-depth knowledge of API design principles and technologies including caching, resiliency, REST, GraphQL, and gRPC.
  • • Exposure to CI/CD systems and other DevOps tools.

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Benefits Summary

Product Development

Software Help Desk Specialist

Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Help Desk Specialist in their Ames, Iowa office. We are looking for a competent individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications, answering queries on functionality and technical issues and offering advice to solve them.

A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.

Job Responsibilites:

  • • Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
  • • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • • Determine the best solution based on the issue and details provided by customers utilizing internal resources.
  • • Walk the customer through the problem-solving process.
  • • Record events and problems and their resolution in customer logs
  • • Follow-up and update customer status and information
  • • Direct unresolved issues to the next level of support personnel.
  • • Pass on any feedback or suggestions by customers to the appropriate internal team
  • • Work in coordination with other departments within the company.
  • • Provide accurate information on products or services

Job Requirements:

  • • Proven experience as a software help desk specialist and/or in another customer support role.
  • • Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
  • • Ability to diagnose and resolve basic technical issues.
  • • Customer-oriented and cool-tempered.
  • • Proficiency in English.
  • • Excellent oral and written communication skills.
  • • Possess organizational and time management skills and demonstrate a solid work ethic.
  • • Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
  • • Shift hours are 10:00 a.m. – 7:00 p.m. M-F.

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Benefits Summary

Software Support

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