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Joan Garbo - Register
Monday, May 20, 2013
Managing Values for Success – Integrity, Pride, and Professionalism
An axiom of life is that it is 10% circumstances (what happens to you) and 90% interpretation (what you do or how you react to what happens to you.) The path any practice takes is filled with the unexpected ups as well as downs. How you choose to respond to either will determine the outcome.
Most people wait for or try to make the right circumstances happen in order to be successful. In this engaging seminar you will learn the power of operating principles, as well as the ones that will steer you and your practice through the unexpected twists and turns, so that your future and your vision for it come into alignment, regardless of the circumstances.
The operating principles also serve as the foundation for creating your practice’s purpose and the central rallying point for training your team in creating your vision. This engaging webinar won’t tell you what to do so much as to support you in how to think and how to train others in your thinking.
Presenter Bio:
Over the past 25 years, Joan has led more than 2,000 seminars and has trained hundreds of orthodontists in effective communication skills, self-expression, customer service, team-building, and other related topics that enable individuals to experience life more fully and accomplish their goals. As one of her many fans has stated: "She says what every doctor wants their staff to hear and what every staff wants their doctor to hear." Her high energy level, sense of humor, and enthusiasm inspire people to action, giving them a renewed sense of purpose and the resources for self-motivation.
Dr. Todd Ehrler - Register
Monday, May 27, 2013
Intraoral Scanning, 3D Printing, and In House Orthodontic Appliance Fabrication
How to use your intraoral or desktop scanner, Orchestrate software, and 3D printing to manufacture many commonly used orthodontic appliances such as retainers and aligners. Techniques and case studies will be shown to demonstrate how the orthodontist can leverage this technology to increase clinical efficiency and practice profitability.
Presenter Bio:
Dr. Todd Ehrler is the founder and CEO of Orchestrate Orthodontic Technologies. He received his DDS degree from Loma Linda University and stayed on to obtain his master's degree in orthodontics in 2004. He is a member of many professional organizations and was President of the LLU Orthodontic Alumi Association from 2007-2009. He currently serves on the Tri-County Dental Society Peer Review Committee for Orthodontics and is a Delegate for the California Dental Association and maintains a private practice in Rialto, California.
Mary Kay Miller - Register
Monday, June 3, 2013
In 2013 It all Starts with SEO and Website Setup - Part 2
This informative webinar focuses on how to create engaging website design based on Google Analytics from successful orthodontic websites. Latest Google algorithm updates affect website design as of the fall of 2012. Mary Kay Miller will review latest updates in website design and how it impacts your page ranking in local search. Correct website design and SEO gives practices an edge in local search results.
Presenter Bio:
Mary Kay Miller is an Internet marketing coach specializing in Internet marketing solutions, SEO, and social networking for orthodontic practices. With more than 30 years experience in orthodontic practice management and twelve years experience in Internet marketing, Mary Kay has developed the attitudes, skills, and knowledge necessary to guide doctors and their staff on how to market their practice to consumers in today’s tech savvy society. For more information visit her blog at www.orthopreneur.com or call toll free (877) 295-5611 to schedule a free half hour consultation, via online webinar, to review your current Internet marketing efforts.
Lori Garland Parker - Register
Monday, June 10, 2013
Five Clinical Organizational Strategies for the New Practitioner
When starting an orthodontic practice, many factors go into achieving a successful transition. In the Cutting Edge series, you will learn about marketing, financial controls, office design, sterilization, and much more. Another consideration is the organization of the clinical area of your practice. What are some keys of efficient and effective charting? How should I logically set up the clinic supplies? How can I minimize the number of treatment visits by preventing extra visits? How do I train my team? What about inventory control? Lori will share key organizational strategies in these five clinical areas to save you time and money.
Presenter Bio:
Lori Garland Parker is passionate about helping orthodontic teams do their very best while enjoying their career. With 18 years working in orthodontic practices and more than 20 years consulting, she works with orthodontic teams to maximize their talents to achieve clinical efficiency and effectiveness, develop systems for continuity of care, and enhance communication skills with patients and parents. She has a popular line of training tools to promote highly skilled teams including a customizable clinical training and procedures manual, performance review system, and a train the trainer program. Combining her experience with degrees in business and management, she consults in numerous offices, writes informative articles, leads clinical workshops, and lectures throughout the United States and abroad.
She can be reached at: lori@consultingnetwork.org or (805) 552-9512.
Scott McDonald - Register
Monday, June 17, 2013
The Perfect Place for an Orthodontic Practice
The demographic, psychographic, competition, and other issues that you need to know about opening a new practice, second office, or practice purchase of an Orthodontic practice in the U.S.
Presenter Bio:
Scott McDonald is owner and president of Scott McDonald & Associates, Inc., a firm specializing in marketing services and research for professional practices. The company has been serving general and specialty practices for more than 25 years and is the largest provider of detailed demographic and marketing analysis to healthcare practices in the United States.
Scott is a communications professional who has helped start organized medicine and dentistry’s first efforts in public relations and advertising shortly after the regulations of professional marketing changed in 1977. Since that time he has worked with dental and medical practices and associations across the U.S. and Europe.
During his career, Scott has set the standard for demographic and psychographic applications for the professions. He has written several articles for trade journals, as well as national and state professional organizations on the topic.
His style is high-energy and fact-filled with a significant dash of humor and a twist of common sense. As an experienced platform speaker, he has the ability to teach and entertain.
He resides with his family in Sacramento, California.
Dr. Nicole Jane - Register
Monday, June 24, 2013
Embezzlement- Reports to Review and What to do if it Happens to You
- I. Goals for presentation:
- a. The value of having SYSTEMS in your practice
- b. Transition issues and realities
- c. Embezzlement and its prevention
- II. Embezzlement
- a. How to safeguard against
- b. How to act once discovered
- c. How to run the practice afterward
- III. My Discovery Timeline
- a. Events leading to discovery
- b. How it affected the relationship between the selling doctor, myself, the practice, etc.
- c. The receipt book
- d. How the story ends
- IV. Types of Embezzlement
- a. Taking Cash
- b. $0.00 Charge
- c. Negative Credits
- d. Cash to Check
- e. Backdated accounts/insurance billing
- f. Unauthorized adjustments/Reversals/Uncollectibles
- g. No contract or charge entry
- V. Internal Controls
- a. Daily reports
- b. Diversification of duties between staff members
- c. Spot checks/audit trails
- d. Reference checks and bonding of those handling cash
- VI. Required reports
- a. Daily reports
- b. Monthly audit spot-checks
Presenter Bio:
Dr. Nicole M. Jane attended the University of Michigan attaining her DDS degree in 1998 and her M.S. in Orthodontics in 2001. She completed an AEGD Residency in 1999 and then went on to serve in the US Navy as the Dental Department Head aboard the USS Carter. She currently is in the private practice of orthodontics in her main office in South Lake Tahoe California and is a member of the SureSmile Advisory Board.
Raeanna Reudy - Register
Monday, July 1, 2013
Help Your Practice Thrive in the Internet Economy
E-mail was the first wave of web-based marketing. Then came the rise of Internet search. Now social media is changing everything! Gone are the days of only using your website as an online presence. It has become increasingly important to communicate with your patients through social media as well as monitor your online reputation. Comments and discussions about your practice are happening online regardless of you being there or not. Whether you're completely new to social media or a seasoned pro, this webcast is not to be missed as we show you the tools you need to take control of your online presence.
Presenter Bio:
As Account Executive of the Dental Division at Demandforce, Inc., Raeanna's strong sales skills have helped her develop and seamlessly grow multiple territories throughout the Western Region of the country. She is responsible for building new business within the Dental and Orthodontic vertical, growing partner relationships within her territories, and retaining current customers. Prior to joining Demandforce, Raeanna served as Assistant Vice President at Heffernan Insurance Brokers for two years, where she also worked with small to mid-size businesses to implement full scale insurance plans. Raeanna holds a Bachelor of Arts in Communication from Santa Clara University.
Jackie Shoemaker - Register
Monday, July 8, 2013
Mid-Year Financial Fitness Check Up
We are at the midpoint of 2013. Financially speaking, how is your practice doing? Rather than reviewing just your Income Statement, why not perform a review of the financial efficiency of your practice. Would you know where to look for the answer to this question? Have you benchmarked your practice against national averages? Keeping an optimal pulse on your practice requires going beyond the scope of what your CPA covers to gain a deeper comprehension of orthodontic
accounting. Fortunately, with just a few monthly reports from the Ortho2 system, you could have all the information you need regarding the financial health of the practice. The goal of this presentation is to help you acquire an understanding of how a practice can be analyzed so that you can uphold or enhance the financial strength of your practice. Topics discussed will include:
- Understanding the definitions and ratios for orthodontic accounting and their potential for distortion.
- Maximizing these ratios in your practice if you find any shortcomings.
- Investigating the nuances of your Ortho2 software to obtain the most accurate accounting figures.
Presenter Bio:
Jackie is a financial strategist for patient accounting in orthodontic practices.
Her 28 years of experience in the orthodontic industry is supplemented by an accounting
degree and foundation in corporate accounting. Jackie meshed her degree and work
experience with the world of orthodontic practice management systems and has become
an authority in maximizing cash flow and understanding orthodontic accounting. Jackie
covers the area of accounting in a practice which your CPA would never review and
as such has become a valuable liaison between the financial management of the practice
and your CPA. She is well versed in all aspects of the finances of a practice and
I know you will find her energy exciting and her knowledge invaluable.
Jackie has been instrumental in enabling orthodontists to develop more satisfying and profitable
practices through increasing income and improving staff skills. As the founder and
president of two companies -- her consulting company JMShoemaker Consulting, Inc.
and her payment compliance program AccounTrac, Inc. – her expertise and services
especially enhance the areas of patient accounting, accounts receivable control,
patient relations, and the financial nuances of practice management software systems
Dr. Rebecca Hohl - Register
Monday, July 15, 2013
Starting a Practice from Ground Zero…Right Now!
You just started your orthodontic residency program and guess what? You need to start thinking about what your future plans are going to be…right now! If those plans involve a practice start-up, this course will provide you with the necessary tools you will need to make it happen. Who do you talk to first? What type of information will they need? How much money will it take? Do I lease or do I purchase? What is in a business plan? This lecture will provide you with answers to all these questions. You will also be provided with a detailed practice start-up timeline which will take you from day one of your residency to the day you see your first patient.
Presenter Bio:
Dr. Rebecca Hohl attended the University of Nebraska – Lincoln where she received a Bachelor of Science in Mechanical Engineering. After graduating from UNL, she accepted a job with Caterpillar, Inc. where she worked as a marketing representative in both Illinois and North Carolina. Two years later, she returned to the University of Nebraska Medical Center (UNMC) where she received her Doctor of Dental Surgery degree. Upon graduating from dental school in 2001, she practiced general dentistry for one year. Then in 2002, she returned to the University where she received her Certificate in Orthodontics and Master of Science in Oral Biology.
In 2004, Dr. Hohl opened her practice in Lincoln, NE. Since then, she has opened an additional Lincoln office and 2 satellites. Outside of her private practice, Dr. Hohl serves as a part-time faculty member at UNMC where she instructs third year dental students and orthodontic residents. Dr. Hohl lives in Lincoln with her husband, Erich, and their children – son Jacob, twins Lauren and John, and daughter Natalie.
Natalie Beaton - Register
Monday, July 22, 2013
Repeatable Excellence - The Ultimate New Patient Experience
"If you treat every new patient as if they were already members of your orthodontic family-that’s what they will become."
With more than 15 years of hands on treatment coordinator experience, Ms. Beaton will share a consistent, carefully scripted new patient process, from the first phone call through the start of treatment, which guarantees excellence in every exam. Whether you are just starting to consider the use of a TC, want to improve your current exam, or are a TC who would like to re-charge your battery, this class will provide new insight and enthusiasm for your new patient process.
Presenter Bio:
Prior to forming her own consulting business, Ms. Beaton had more than 20 years of hands-on experience in both the orthodontic and dental industry in varied roles of Treatment Coordinator and Financial Administrator. Ms. Beaton’s contagious enthusiasm and encouragement motivate orthodontic staff to consider change in their present systems and to build consistency in the key systems throughout their office.
Working exclusively with Ortho2 clients, Ms. Beaton shares her extensive knowledge of both the most current practice management trends and orthodontic technology development in her office trainings. She uses her warm teaching style to guide Ortho 2 orthodontic teams around the country to greater practice success. Detailed after-visit notes and consistent follow up ensure that changes are maintained and become an integral part of practice growth.
She has been a speaker at the Ortho2 annual Users Group Meeting, regional meetings, and at the AAO. She is a consistent contributor to the Ortho2 newsletter, and has been published in the Journal of Clinical Orthodontics.
Dr. Rick Steedle - Register
Monday, July 29, 2013
The Three Hats We Wear as Orthodontists
Every day as an orthodontist there are letters to sign, treatment plans to do, and, oh yeah, there is that staff person we need to talk to, and dentists we need to call. And then there’s payroll to get out, supplies to order, that new chairside assistant to train, and, yes, we must do something about marketing now that the economy is poor and our starts are down. Too often, all that is required of us as an owner of a practice can overwhelm us.
This seminar shows you the way out, clarifying your three essential roles, giving you a practical plan to free up your time, and teaching you how to be successful orthodontist without burning out.
Presenter Bio:
Dr. Rick Steedle graduated with honors from the University of Notre Dame and received his dental degree with honors from the University of Pennsylvania. While in dental school, he also completed a Master’s Degree in Education. He received his Master’s Degree in Orthodontics at The University of North Carolina at Chapel Hill where he was awarded the Morehead Fellowship in Post Graduate Dentistry and a NIH research training fellowship. While at UNC, he also had the great fortune to spend a summer in Oxford, England, studying the British orthodontic delivery system.
After orthodontic residency, he served on the faculty of the Wake Forest University’s School of Medicine, Department of Dentistry for four years before entering private practice. During the next twenty years, he and Dr. Bruce McLain built a three-office orthodontic practice with a staff of more than 25 employees near Winston-Salem, NC.
In 2005, Dr. Steedle joined the part-time faculty at the Department of Orthodontics in Chapel Hill. Since then, he has developed a three-year curriculum in Practice Management for the residents, which includes more than 100 hours of instruction and a 600 page manual. In collaboration with Dr. Bob Scholz, UNC now has one of the most comprehensive Practice Management residency courses in the country.
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Steve McEvoy - Register
Monday, August 5, 2013
Cool Computer Technology Tidbits for your Practice
Presenter Bio:
Mr. McEvoy completed his bachelors and masters degrees in Mechanical Engineering in the late 1980s. His masters thesis focused on mechanical loading of the temporomandibular joints (TMJ). As a licensed mechanical engineer in both the United States and Canada, Mr. McEvoy has worked for TMJ x-ray imaging equipment manufacturers AxialTome, Denar, PDI, and Sorodex. This experience has lead to Mr. McEvoy’s partnership in the ddi Imaging Centers, which provide diagnostic imaging services to dental professionals across North America.
In 1995, Mr. McEvoy founded MME Consulting, Inc., a computer company specialized in helping orthodontist nationwide with their practice IT needs.
Kayla Hoorelbeke - Register
Monday, August 19, 2013
Death of a Salesman, Birth of a Saleswoman
Redefine your outlook of “salesmen” as we discuss sales techniques and performance measurements for Treatment Coordinators. Learn the characteristics of a successful saleswoman and tips for improving your encounters with new patients. A methodical measurement of case acceptance, dissecting marketing performance vs. sales performance in a revolutionary way will be covered. Whether you’re already a stellar performer, or looking for improvement, you’ll leave with a fresh, positive outlook on sales techniques to enhance your position.
Presenter Bio:
Armed with a degree in Marketing, minor in Accounting, and a Masters in Business Administration, Kayla brings a unique combination of creativity, analytical thinking, and management insight to the world of orthodontics. A magna cum laude graduate of the University of Miami, Kayla has nearly a decade of experience in the orthodontic industry as the Vice President of JMShoemaker Consulting, Inc. and the founder of Informed Image, LLC. Her experience provides the opportunity to differentiate between and improve upon both sales and marketing in a practice while understanding the financial and business implications.
Joyce Matlack - Register
Monday August 26,2013
Choosing an Office Designer: Who and When?
You have spent years studying and preparing to be a professional orthodontist. Now you have arrived! It is time for you to start your professional life and you want to take the very best possible care of each one of your patients. Patients want to go to a great orthodontist and be taken care of in an office that also reflects the quality of care being given.
This program will take you through the important steps with answers to the questions you may have and the many questions you may not even know you should be asking. These key points will help you succeed with creating and fine tuning a game plan for your office design or remodel now and into your future. You will have definitive information to help you choose who to work with and when the process of designing your office should start.
Presenter Bio:
Joyce Matlack is the founder of Matlack/Van Every Design, Inc. and has specialized in creative and functional orthodontic office design throughout the United States and international arena. Joyce is passionate about her desire to create an environment that directly reflects the quality of care you provide. For the past twenty years the firm's emphasis has been on developing more than 480+ creative and innovative orthodontic office designs. Joyce has lectured on dental and orthodontic office design throughout the United States and has served as a design consultant for an orthodontic practice management group. She was also a contributor for the AAO Online Design Manuel.
Dr. Jess Arbon - Register
Monday, September 2, 2013
Where Do I start? Planning a Start-up on a Do-It-Yourself Budget
I'm looking at graduating, the right opportunity hasn't presented itself, and it’s looking like starting my own practice is my best option. Where do I start? What does my timeline look like? Where do I go for money? Can this be accomplished on my budget? This seminar will review Dr. Arbon’s 2010 start-up experience. The seminar will approach this subject and highlight the essentials needed to expedite a cold-start. It will review necessary resources, projected timelines, relative cost, and where you can go for help. The purpose is to provide a basic foundation to enable you to hit the ground running.
Presenter Bio:
Dr. Arbon earned his B.S. from the University of Utah graduating Summa Cum Laude. After which he attended the University of North Carolina School of Dentistry and graduated with highest distinction and honors. He continued his specialty training also at the University of North Carolina in the department of Orthodontics graduating in May of 2010. Dr. Arbon opened his office in September of 2010 in Cary, North Carolina where he lives with his wife, Ami, and their three children.
Dr. Tom Stark - Register
Monday, September 9, 2013
Languaging in Orthodontics
The quality of our life depends greatly upon the quality of our communication. In an orthodontic practice, how do we say what we want to say in a way that connects with people, builds them up, and makes them feel better about themselves and our efforts to help them?
In this simple and light-hearted presentation, Dr. Stark will share words, phrases and ideas, from his own experience and shamelessly copied from a number of mentors, which can help enhance everyday communication with patients and parents in the orthodontic office.
Presenter Bio:
Tom Stark received his B.S. from Iowa State University in 1980, his D.D.S. from the University of Iowa in 1983, and his M.S.D. from Baylor University College of Dentistry in 1985. His research thesis at Baylor won the Milo Hellman Award of Special Merit in 1986. Dr. Stark is a past president of the Midwestern Society of Orthodontists, and is currently an adjunct assistant professor in orthodontics at the University of Iowa. He has thoroughly enjoyed practicing orthodontics in Ames, Iowa since 1985. Dr. Stark claims to be a “permanent beginner” at golf, waterskiing, wakesurfing, fly fishing, and upland bird hunting. He married his college sweetheart Cindy in 1982, and they are the incredibly proud parents of Emily, John, Steve, and Mikey.
Peter Sildve - Register
Monday, September 16, 2013
Instrument Materials and Sterilization Compatibility - Making Informed Choices
Orthodontic instruments present a unique challenge to conventional infection control procedures. The basic design of hinged instruments with non-stainless jaw components (many with sharp edges) has traditionally required special consideration in infection control protocols. The move by key state dental boards to consolidate regulations for more uniform oversight has placed orthodontic instrument inventories at high risk for increased repair, maintenance, and replacement. This program will address compatibility issues with instrument materials and sterilization/cleaning methods. It will review the choices available for today’s orthodontist and how those options can be maximized.
Presenter Bio:
Peter Sildve has been involved in the manufacture of a wide variety of orthodontic products since 1974. He has designed numerous orthodontic pliers and was part of the team that developed the Dentronix DDS 5000 Dry Heat Sterilizer. Peter has lectured on Infection Control for the AAO and its constituent societies, and is currently Director of the Dentronix and Ultronics divisions of Coltene Whaledent, Inc., in Cuyahoga Falls, Ohio.
Char Eash - Register
Monday, September 23, 2013
Numbers to Review When Buying a Practice
This course will review the numbers to consider when buying a practice. These may include patient status reports, overdue in treatment reports, and accounts receivable reports, to mention a few.
Presenter Bio:
Char Eash is the founder and CEO of Profit Marketing Systems South, Inc., a systems and communication enhancement firm for the progressive orthodontic practice. Ms. Eash works with client’s coast to coast setting up a positive transition platform for both the buyer and the seller. When time is invested on the front end of a transition and addresses expectations from both the buyer and seller success is achieved where the practice and team will benefit.
Barb Herzog - Register
Monday, September 30, 2013
Fee Presentations That Say Ye$ instead of Let's Make a Deal
Presenter Bio:
Barb has been involved with the orthodontic/dental community for more than 30 years in her varied roles as Practice Manager, Treatment Coordinator, Financial Coordinator, and Practice Management Consultant with hands-on experience. She has lectured at regional and national meetings since 1993. Barb has assisted offices with effective communication, staff development, case presentation, and fee presentations. Barb is currently a Sr. Account Executive with Springstone Patient Financing. She has a degree in Business Administration and is certified in Dental Practice Management through the Dental Assisting National Board. She has published articles in the Journal of Clinical Orthodontics, Orthodontic Products, and Practical Hygiene.
Andrea Cook - Register
Thursday, October 10, 2013
Planning Your Sterilization Area
A well-designed sterilization area improves your clinical efficiency and is a visible reassurance to patients that you practice the highest level of infection control for their safety and well being during orthodontic treatment. There must be adequate space, equipment that is functioning properly, as well as trained health care professionals to process instruments in accordance with the CDC guidelines. Prior to purchasing an office it is important to evaluate the present system to determine if improvements are needed to gain compliance.
We will review the basic instrument processing system, examine the equipment options on the market, and look at how to evaluate a sterilization system during financial negotiations.
Presenter Bio:
Andrea Cook’s in-office, hands on training motivates and energizes orthodontic clinical teams. She bases training systems on practical knowledge gained through 20 years chairside experience. She works as a Clinical Consultant and Trainer for premier orthodontic offices across the country.
Since effectively training clinical team members is a critical portion to the advancement of clinical productivity and profitability, Andrea works with teams to increase efficiency, improve communication, and guides the office to a new level of excellence.
Her years of experience include working in single-, double-, and multi-doctor practices. She has extensive experience as clinical coordinator for a multi-doctor practice seeing more than 120 patients per day. Andrea’s experience allows her to understand and address the concerns of the clinical team.
Nancy Hyman - Register
Monday, October 14, 2013
School Promotions...Let's Go Straight to the Source!
As professional referrals decrease, many practices are reaching out to the community directly for enhanced relationships. Build awareness of your services and increase your name identification in the community with participation in school related events, parent-teacher associations, and in-office events. This webinar will include step-by-step instructions and scripting for participation in an assortment of events. Nancy will provide samples to all participants.
Presenter Bio:
Nancy Hyman developed orthodontic training programs for Practice Builders and established marketing plans for their clients from 2003-2009.She now shares her practice growth program as founder of Ortho Referral Systems. Nancy has helped numerous orthodontic practices jumpstart patient referrals, increase case acceptance and improve implementation of practice growth systems. Nancy is a national lecturer and author, including penning "Winning Marketing Strategies," and a strategist for Hyman Orthodontics, consistently enrolling 600-650 new patients annually in a one-doctor, one-location practice. Nancy welcomes your comments at nancy@hymanortho.com or (323) 308-9817.
Rosemary Bray - Register
Monday, October 21, 2013
Top Ten Tips of Terrific Teamwork!
So what makes a great team? Tell you in 60 minutes? Not possible! Rosemary can however go over what she believes to be the top 10 bullet points of the best overall ingredients of a great ortho team – from her own past experience, from visiting practices around the world, and from talking to ortho team members like you! Come see if you’ve got what it takes to be in the top 10!
Presenter Bio:
Rosemary Bray spent more than 30 years employed in the dental profession, with experience in general dentistry, periodontics, and orthodontics – both in clinical and administrative roles. Her last 16 years were in a quality San Diego orthodontic practice which she left in late 1998 to begin her self-employment as a consultant and speaker in orthodontics and dentistry. 2012 proudly marks her 43rd anniversary in teeth! Her consulting and lecturing on service, teamwork, new patients, marketing, practice image, and communication has taken her around the world and to 49 of our 50 states. She has spoken for or on behalf of the AAO and each of its constituents, several orthodontic companies, numerous dental societies, many orthodontic and dental study groups, and for her own workshops and seminars.
Ken Alexander - Register
Monday, October 28, 2013
On-Time Doctor Time Scheduling
Ken Alexander is one of the foremost experts in doctor time template scheduling having been in on the ground floor of the development of this technology with the Millenium Society 30 years ago. Ken will review all of the basic steps to creating a strong template that can function at maximum capacity while staying on time. Few, if any, consultants possess the wealth of knowledge and information when it comes to scheduling orthodontics that Ken Alexander in his Millenium Group has duplicated over and over again to more than 600 practices around the world.
1) Learn how to construct the basic building blocks of a doctor time schedule with appointment codes, doctor time, assistant time, and chair time.
2) Learn how to determine an approximate number of each type of code needed each day on the daily template.
3) Learn how to put together the building blocks into an efficient template and how to work the new schedule by following key principles for on-time scheduling.
Presenter Bio:
For the past 30 years Ken Alexander has been a regular speaker at the annual AAO Session on most areas of practice management, marketing, and practice transitions. Ken began his career in 1981 with the premier orthodontic management company, The Millenium Society. He then took Millenium private in 1986 and developed one of the most successful consulting firms in orthodontics. Ken likes to work directly with his clients and rolls up his sleeves to train on the most effective management and marketing systems available in orthodontics.
Ken received a B.A. from Westmont College in Santa Barbara, California. He received a Master of Divinity and studied four years of graduate training in psychology, communications, human relations, and public speaking from Biola University, in La Mirada, California. He is a polished lecturer who instills great motivation with a lecture style that is dynamic, practical, and to the point. Most of all he has been in the trenches with his clients helping more than 500 orthodontic practices in North America and Europe to achieve superior success.
Natalie Beaton - Register
Friday, November 8, 2013
Get Your Past Due Accounts Back on Track Right Now!
The ongoing financial relationship of the orthodontic patient requires a unique, steady balance between a need to collect the fee for the services provided and the need to maintain a caring and compassionate relationship with your orthodontic families. As an accounts receivable problem escalates, it can be very difficult to see a way to get from where you are to where you want to be. Ms. Beaton has successfully led many Ortho2 practices in a step-by-step program that has allowed them to decrease their percentage rate by 10% or more, and is looking forward to sharing this exciting information with you.
Presenter Bio:
Prior to forming her own consulting business, Ms. Beaton had more than twenty years of hands-on experience in both the orthodontic and dental industry in varied roles of Treatment Coordinator and Financial Administrator. Ms. Beaton’s contagious enthusiasm and encouragement motivate orthodontic staff to consider change in their present systems and to build consistency in the key systems throughout their office.
Working exclusively with Ortho2 clients, Ms. Beaton shares her extensive knowledge of both the most current practice management trends and orthodontic technology development in her office trainings. She uses her warm teaching style to guide Ortho 2 orthodontic teams around the country to greater practice success. Detailed after-visit notes and consistent follow up ensure that changes are maintained and become an integral part of practice growth.
She has been a speaker at the Ortho2 Annual User’s Group Meeting, regional meetings and at the AAO. She is a consistent contributor to the Ortho2 newsletter, and has been published in the Journal of Clinical Orthodontics.
Andrea Cook - Register
Tuesday, November 12, 2013
Developing Your Dream Team in Today's Multi-Generational Practice
One of the biggest challenges today's orthodontic practice experiences is the hiring, training and retention of high quality employees. The key is not only hiring the right employees, but also keeping them motivated to provide the highest quality care for your patients. Many offices have four generations in the same work place; managing this diverse group can be difficult. We will review the hiring process, training protocols, as well as review systems and employee motivation to assist your office is building your multi-generational dream team.
Presenter Bio:
Andrea Cook's in-office, hands on training motivates and energizes orthodontic clinical teams. She bases training systems on practical knowledge gained through 20 years chairside experience. She works as a clinical consultant and trainer for premier orthodontic offices across the country.
Since effectively training clinical team members is a critical portion to the advancement of clinical productivity and profitability Andrea works with teams to increase efficiency, improve communication, and guides the office to a new level of excellence.
Her years of experience include working in single, double, and multi doctor practices. She has extensive experience as clinical coordinator for a multi doctor practice seeing over 120 patients per day. Andrea’s experience allows her to understand and address the concerns of the clinical team.
Chris Bentson - Register
Monday, November 18, 2013
Residency Transition 101 - Preparing for Your Future Career
Take control of the future of your orthodontic career! Chris Bentson and Shannon Patterson of Bentson Clark & Copple, LLC will discuss how to successfully transition from your residency into an established orthodontic practice. Understand the concept of becoming CEO of your practice by putting a team of trusted advisors in place to build a successful business model. Information will be presented on current purchase prices, and comparative practice data will be provided to illustrate benchmarks and trends. There will be an extensive conversation regarding practice overhead and reading a cash flow pro-forma, one of the most important documents in a transition. A number of other general topics will be discussed including ways to polish your CV, resources for locating a practice opportunity, types of practice transitions, where to obtain financing and understanding the basics of a practice valuation. The webinar will conclude with a brief question and answer session.
Presenter Bio:
Chris Bentson has been working with orthodontists for over 21 years and serves as President and Managing Partner of Bentson Clark & Copple, LLC. The company provides valuation and transition services to orthodontists within the United States. Chris serves as Editor-in-Chief of the Bentson Clark reSource, a quarterly newsletter focused on the business aspects of running a successful orthodontic practice.
Joe Ross - Register
Monday, December 2, 2013
Office Design Basics - Why a Dental Office Does Not Work for an Orthodontist
Orthodontic offices require the ability to see a much larger volume of patients then all other facets of dental. If not properly designed to handle the patient load, the office will seam cluttered crowded and unorganized. Learn how to prevent this.
Presenter Bio:
Joseph Ross is Vice President and Chief Operations Officer of Ross Orthodontic, a premier orthodontic equipment manufacturer and office design firm. The leader in efficient and ergonomic office design, he is recognized as one of the specialists in orthodontic office design.
Joining his father Robert Ross at Ross Orthodontic in 1982, Joseph has hosted roundtable discussions at the AAO annual sessions, written articles on office design, equipment, lighting, sterilization, laboratory design, and ergonomics, all specifically for the orthodontist.
After majoring in Architecture and Interior Design at the University of Texas in Arlington, Joseph began specializing in the design of orthodontic offices. He is an Allied Member of the American Society of Interior Designers.
Realizing the need for a more efficient and ergonomic orthodontic equipment, Ross Orthodontic introduced the Saturn equipment line in 1988 and in 2010 introduced the Elite Equipment line incorporating orthodontics, ergonomics, and computers for the future orthodontists.
Joseph has designed more than 1,000 orthodontic offices all over the world and assisted in design of the orthodontic clinics at LSU, University of Texas Houston, University of Texas San Antonio, University of Southern Nevada, and Louisville.
Ross Orthodontic is headquartered in Midlothian, Texas.
Debbie Best - Register
Monday, December 9, 2013
Patient Centered Scheduling
Presenter Bio:
Debbie Best, Practice Management Consultant and Lecturer for Consulting Network, has more than 35 years of experience in the dental and orthodontic field. Debbie evaluates staffing needs and the office computer system to develop a strategic plan for practice productivity. She designs customized schedules, personalized job descriptions, and a personnel manual to fit each practice's needs. As a part of her consulting program, Debbie also focuses on the role of the front desk team, financial controls, anti-embezzlement protocol, and practice building.
To Contact Debbie - Phone: (925) 447-6993, Fax: (925) 447-6994. Website: www.consultingnetwork.org. E-mail: debbiebest@aol.com
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