David Harris: How to Avoid the Biggest Hiring Mistake of Your Life
Monday, March 20, 2017 7:30 PM - 8:30 PM CST (Register here)
David discusses how people applying for orthodontic office employment successfully hide negative information about themselves, and how the hiring process can be adapted to uncover this information.
Teaching objectives include:
- • The prevalence of resume falsification.
- • How applicants conceal unsavory information from prospective employers.
- • How to outsmart those concealing information from you.
- • How to (safely) give an unfavorable reference
Mary Kay Miller: Internet Marketing in 2017 - Tips, Tricks, and Tools
Monday, April 3, 2017 7:30 PM - 8:30 PM CST (Register here)
This webinar will evaluate online marketing strategies for the best return on investment in 2017 and beyond. What has changed? What remains the same? We will review trends and tactics, and apply them to your orthodontic practice to drive traffic and engage visitors. Mary Kay will use real-life examples to illustrate the best ways to market yourself to today's consumers on the Internet.
LeeAnn Peniche:: Five Steps to Stellar Case Acceptance
Monday, April 10, 2017 7:30 PM - 8:30 PM CST (Register here)
You are invited to join LeeAnn Peniche as she shares The Five Steps to Stellar Case Acceptance.
This one hour discussion will include:
- Identifying your caller
- The tipping points: from entry to exit
- Optimizing observation
- Open door pending
- Staging your months
Andrea Cook: From My Side of the Chair: What's New in Sterilization and Instrument Reprocessing for Today's Orthodontic Offices
Tuesday, April 18, 2017 7:30 PM - 8:30 PM CST (Register here)
Today’s orthodontic teams are challenged with having the time, knowledge, and equipment to process instruments and achieve compliance with the CDC guidelines and sterilization protocols. We will review the current Guidelines for Infection Control in Dental Health-Care Settings, 2003 as well as the recent update to these guidelines. We will discuss tips and tricks to help make instrument reprocessing safe, fun, and effective for the orthodontic team!
- Understanding the current CDC guidelines
- How your team can comply with the guidelines
- Review common cross contamination areas and how to reduce them
Natalie Beaton: Repeatable Excellence and the New Patient Process
Monday, May 1, 2017 7:30 PM - 8:30 PM CST (Register here)
Twelve years of enthusiastic hands-on experience as a treatment coordinator and more than 20 years of training treatment coordinators nationwide, gives Natalie extensive knowledge of many proven tools that will allow you to have consistent repeatable excellence throughout your new patient process! From the NP phone call through the scheduling of the orthodontic start, Natalie will walk you through the steps to excellence. This class is helpful for both the newer treatment coordinator and the well established treatment coordinator looking for a few "pearls" to brighten up their presentation and re-vamp their enthusiasm for this awesome job!
Natalie welcomes the opportunity to share the information that has always been so freely shared with her. A PDF of all webinar slides, as well as any additional handout materials, will be emailed upon request at the completion of the webinar for in-office use.
Sue Hanen: The Hidden Cost of Scheduling Metrics
Monday, May 22, 2015 7:30 PM - 8:30 PM CST (Register here)
Want to improve the value of your time? What does it cost the practice when the scheduling metrics are out of alignment?
- • No-Show percentage
- • Extra/Emergency visit percentage
- • Retention patients seen
- • Patents over estimated completion date
You will learn:
- • The industry goal for each metric
- • How to calculate each metric
- • Action plan to improve a metric when out of range
- • How to determine the value per visit for treatment
Discover that what gets measured gets improved!
Sue Hanen is a consultant and certified professional coach with Impact360. At Impact360, our focus is to increase practice performance, foster growth, enhance the patient perception of the practice and improve bottom line numbers. We are committed to operational excellence.